Return and refund
Order cancellation
To cancel an order, simply call our customer service at +91 9004465016 (10 AM – 6 PM, Mon-Sat) or email us at info@kalariwarriors.com
In case, the order has already been shipped, you won’t be able to cancel the order.
Return policy
We accept returns under the following situations:
- It is determined that the product was damaged in Transit
- Delivery of wrong items – not according to your order
- There is a return shipping fee equal to 10% of what you paid for the product.
- The product is different from what was shipped to you;
- Refund will be issued only when the product is returned in original condition (with brand’s/manufacturer’s box, user manual, and all the accessories therein and if the product is unused).
DAMAGED ITEMS
If your package appears damaged, and upon opening it if you find the products damaged, call our customer service at +91 9004465016 (10 AM – 6 PM, Mon-Sat) or email us at info@kalariwarriors.com within 24 hours of receiving of the package. Kindly follow the steps below so that we can process your returns as quickly as possible.
- Make a note of the damage on the courier’s copy of the airway bill, and a copy of the airway bill, which you retain.
- Also, appropriate remarks should be made on the delivery sheet (if applicable) of the courier personnel making the delivery.
- Please notify Kalari Warriors directly within 2 days of receipt of the Handicraft/Jewellery if there is damage along with the details of the damage.
- Send us the video with close ups of the damaged portion(s)
When you call us/ email us, we will discuss a replacement. In case you desire a replacement, please ship the product back in the original packing materials and container. As soon as we receive your returned product, a replacement will be shipped to you at no charge. The cost of returning damaged items will have to be borne by you initially. There is a return shipping fee equal to 10% of what you paid for the product.
Upon receiving the damaged items and confirming that they have been damaged in transit, we will refund the cost of shipping the items back to you.
WRONG ITEMS DELIVERED
Upon receipt of the item/s, if you find that they are not as per your order, please inform us within 24 hours of such receipt. You may call our customer service at +91 9004465016 (10 AM – 6 PM, Mon-Sat) or email us at info@kalariwarriors.com. Please provide us with the following:
- Details of your order number and the item/s included in your order.
- Invoice number accompanying your order
- Consignment number of the courier’s airway bill
When you call us/ email us, we will discuss a replacement. In case you desire a replacement, please ship the item/s back in the original packing materials and container. As soon as we receive your returned item/s and confirm that they are in good condition, your originally ordered item/s will be shipped to you at no charge. The cost of returning wrongly shipped items will have to be borne by you initially. Upon receiving the returned items in good condition, we will refund the cost of your shipping.
Unfortunately, replacements are not available for Shankhs.
In case you desire a replacement of Mudgar, Gada or Samtola, please ship the product back in the original packing materials and container. As soon as we receive your returned product, a replacement will be shipped to you.There is a return shipping fee charged to you for the same.
REFUND POLICY
Refunds are processed in a maximum of 15 days from the date on which Kalari Warriors receive returned goods. Through Gpay, Net Banking, Debit Card or Credit Card, the amount will be transferred back into the bank account from which it was paid.
Refund will be processed only if:
- It is determined that the product was not damaged while in your possession;
- The returned product is not different from what was shipped to you;
- The product is returned in original condition (with brand’s/manufacturer’s box, user manual, and all the accessories therein).